FAQ


If the project is relatively urgent, how can we ensure that you respond to requests more quickly and accurately?

To improve the efficiency of our consultation and provide you with an accurate quote quickly, please include the following details in your inquiry: Type of Requirement: (e.g., Original Design, Style Customization, or Bulk Purchase) Project Details: (e.g., Application scenario, style, and functional requirements) Specifications: (e.g., Dimensions, materials, and target quantity) Deadline: Your expected delivery or project completion date. Contact Information:** Your name, company, and phone number. Please send this information to sales01@shih-chiang.com.tw, and our team will prioritize your request.

How can I quickly confirm whether a lighting manufacturer supplier can meet my market demands?

Absolutely. We welcome customers to visit our flagship factory located in Jiangmen City, Guangdong Province, China. To ensure a productive visit, please schedule an appointment at least one week in advance. This allows us to arrange a professional team to guide you and facilitate efficient communication during your stay.

How does Cross-Century evaluate Minimum Order Quantities (MOQ) and Lead Times?*

Our MOQ and lead times are determined based on the complexity of the design, the materials required, and the current production schedule. Generally: MOQ: We offer flexibility depending on whether the project is for a standard item or a highly customized design. Lead Time: Typically ranges from 30 to 60 days, depending on the scale and technical requirements of the order. For specific projects, please consult our sales team for a precise estimate.

How can Cross-Century help clients ensure product quality and project success?

We maintain a mature customer management system that strictly adheres to high industry standards. Our competitive advantages include: Decades of Expertise: We take pride in our 40 years of extensive experience, particularly in the demanding Japanese market. Full-Process Quality Control: Except for power cords and electroplating (which are handled by certified external partners), we offer a comprehensive one-stop production model. This allows us to maintain rigorous quality control over every stage, from metal fabrication to final assembly, ensuring the success of your project.

What are the collaboration models for Cross-Century's support?

We offer various flexible collaboration models tailored to your needs: OEM (Original Equipment Manufacturer): We manufacture products based on your specific designs and technical requirements. ODM (Original Design Manufacturer): Our R&D team works with you to develop new styles and innovative lighting solutions from scratch. Project-Based Customization: Tailored solutions for specific architectural or interior design projects.

What types of lighting fixtures does Cross-Century produce?

Cross-Century specializes in a wide array of lighting solutions, including: Indoor Lighting: Table lamps, floor lamps, wall lamps, and chandeliers. Functional Lighting: Office lighting, display lighting, and residential fixtures. Styles: We cover a broad spectrum from Classic and Industrial to Modern and Minimalist designs, utilizing diverse materials like high-grade metals, glass, and sustainable components.

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